Your satisfaction is important to us. Because our juices are fresh, cold-pressed and perishable, this policy explains when refunds and replacements apply.
Damaged or incorrect items
If your order arrives damaged, leaking, or is not what you ordered, please contact us within 24 hours of delivery with a photo. We will arrange a replacement or refund.
Perishable products
For hygiene and safety reasons, we cannot accept returns of opened or consumed products unless there is a quality issue.
How refunds are processed
Approved refunds are issued to your original payment method (or as store credit for cash-on-delivery orders) within 5–7 business days.
Cancellations
Orders can be cancelled before they are dispatched. Once an order is out for delivery it can no longer be cancelled.
Need help?
Contact us at info@theherbaljuice.com or WhatsApp/call +91 81070 38532 and our team will help.